bgc99 Privacy Policy

bgc99 ("we", "our", or "platform") operates a trusted online casino and betting service for players in Bangladesh. This privacy policy ("policy") applies to the bgc99.cam website and all related services.

The purpose of this policy is to inform our users what personal information is collected when they use our platform, how that information is used, with whom it may be shared, and what measures we take to protect your information.

By visiting our website or creating an account, you consent to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.

2.4 Automatically Collected Information

When you visit our website, certain technical information is collected automatically:

• IP address and device information
• Browser type and operating system
• Date, time, and duration of visit
• Which pages were visited
• Referral URL (where you came from)
• Gaming activity logs (bet history, wins and losses)

We use the collected information for the following purposes:

• Account management: Creating, managing, and verifying your account.
• Financial transactions: Processing deposits and withdrawals and maintaining transaction history.
• Customer support: Providing live chat and email support to resolve your questions and issues.
• Security and fraud prevention: Detecting suspicious activity and keeping your account secure.
• Legal obligations: Complying with applicable laws and regulations, including anti-money laundering (AML) requirements.
• Service improvement: Enhancing the user experience and improving platform performance.
• Promotional communications: Informing you about bonuses, promotions, and important updates, subject to your consent.
• Responsible gaming: Identifying patterns of excessive gambling and providing necessary support.

4.2 Agreements with third parties

All third parties with whom we share information operate under strict confidentiality agreements. They may only use the information for specific purposes and to the extent defined — any use beyond that is not permitted.

5.3 Managing cookies

You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some important website functions to not work properly.

bgc99 applies industry-standard technical and organisational measures to protect your personal information:

• SSL/TLS encryption: All data transfers between your browser and our servers are encrypted.
• Password hashing: Passwords are hashed using strong cryptographic algorithms and are never stored in plain text.
• Two-factor authentication (2FA): An option to add an extra layer of security to your account.
• Access controls: Only authorised staff can access specific data.
• Firewall and intrusion detection: Active monitoring to prevent unauthorised access and cyber attacks.
• Security audits: Regular security testing and vulnerability assessments are conducted.

No transmission of information over the internet is entirely risk-free. However, we make every effort to protect your information and take immediate action if a security breach is detected.

bgc99 retains your information only for as long as necessary:

• Account information: For the duration your account is active, and for a defined period after account closure to meet legal obligations.
• Financial transaction records: Retained for an extended period in accordance with financial laws and AML requirements.
• Technical logs: Generally deleted automatically after a set period.
• KYC documents: Stored securely within legal limits after verification.

Once the retention period expires, information is securely and irreversibly deleted or anonymised.

You have the following rights regarding your personal information:

• Right of access: You can request to know what information we hold about you.
• Right to rectification: You can request correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you can request that your personal information be deleted.
• Right to object to processing: You can object to the use of your information for direct marketing purposes.
• Right to withdraw consent: You can withdraw permission for data use that was based on your consent at any time.
• Right to portability: You can request your information in a structured format.

To exercise these rights, contact us at [email protected]. We will respond to your request as promptly as possible. However, some information may not be possible to delete due to legal obligations.

The bgc99 platform uses services from various third-party game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming). When you play these games, you may be connected to the game provider's own servers.

These third-party services have their own privacy policies, which are outside bgc99's control. We are not responsible for the privacy practices of these third parties. However, we only work with trusted and established service providers.

Payment gateway partners (bKash, Nagad, Rocket, Upay) follow their own security protocols and each has a separate privacy policy.

bgc99 is an adults-only platform. Our services are intended solely for those aged 21 and above. We do not knowingly collect any personal information from those under the age of 21.

Age verification is mandatory during registration. Proof of age documents are required during the KYC process. If we discover that someone under the age of 21 has opened an account, we will immediately suspend that account and delete the collected information.

If you suspect that a minor is using our platform, please notify us at [email protected].

bgc99 may update this privacy policy from time to time. For significant changes, we will notify you by email or through a notice on the platform.

With each update, the "Last Updated" date at the top of the policy will be changed. Continued use of the platform after an update will be considered acceptance of the revised policy.

We recommend that you visit this page regularly and stay informed about the latest version of the policy.